Every fix opens a door.

I got into technology to make the world more fair, more connected and more just. Twenty years later, that is still the whole of it.

I have spent more than two decades building software, and I have seen technology do wonderful things. I have watched it put a library in a pocket, close the distance between people who would never otherwise have met, and hand ordinary people capabilities that used to belong only to institutions. That promise is real. It is why I chose this field and why I am still in it.

I have also seen technology do the opposite. I have watched products ship that treated the people using them as a resource to be extracted from. I have watched teams decide that a group of customers was too small to design for. Usually there is no villain in the room, which is somehow worse: a deadline arrives, nobody owns the question, and a door quietly closes on people who will never be told why.

That is how most accessibility failures happen. A team ships fast. The design system never had a focus state. The checkout goes live without anyone trying it with a keyboard. The company never finds out, because the customer who could not finish the purchase does not file a complaint. They just leave.

What separates a country where that stands from one where it does not is a fair and impartial legal system. I think that is the single best thing about America. It is not that we have fewer bad actors than anywhere else. It is that we built a mechanism anyone can use to hold them to account, and we made it available to people without power as well as people with it.

A mechanism only works if it is used. Rights that nobody enforces are a description of a country rather than a fact about one, and staying vigilant is not optional maintenance. Companies answer to the law, to government and to the people they serve. Keeping that true is work, and every generation has to do it again.

This is why the Americans with Disabilities Act matters to me. It brings both halves together. It takes the promise of technology, that access can be universal, and it puts the weight of the legal system behind it. Congress built Title III to be enforced by the people it protects rather than by an agency inspecting every business in the country, and gave them the means to do it. That was a deliberate and generous piece of lawmaking, and it works.

I have spent that career as a technology executive, most recently as a chief technology officer, and I serve on boards where I ask the same question I built this company to answer: who is accountable when a product quietly fails the people it was meant to serve.

Attorneys who take this work on are not short of clients. They are short of hours, and the research behind a strong matter is slow, technical and easy to get wrong. That part I know how to do. So you bring the judgment, and we bring the evidence, documented well enough to hold up when the other side reads it.

Every brief we deliver has the same possible ending: a business fixes its site, and a door that was closed opens. I would rather have that outcome than any other. It is a good way to spend the second half of a career.